1. Board Meeting Participation
	One monthly Board of Directors meeting will be attended.
2. Board Meeting Preparation
	The necessary materials will be prepared for the monthly Board of Directors meeting. These include notices, nomination forms, proxies, mail ballots and other appropriate documentation which are required to support the meetings.
3. Communications
	General correspondence will be prepared dealing with routine operational matters between the Association and Members, contractors, agents, government officials, or other entities. Additionally the distribution of notices required by the Association will be arranged, including but not limited to Notice Of Annual Meetings, and Notice Of Elections.
4. Complaints & Rules Administration
	A computerized complaint tracking program will be implemented and will be updated daily with all complaints from the Association, and activities related to the resolution of each complaint will also be logged. Assistance will be provided to the Association in the refinement and/or development of the rules, regulations, and architectural review guidelines.
5. Insurance Administration
	Assistance will be provided to the Association and a qualified insurance agent in placing the required insurance by providing required information. Any known incidents which may result in an insurance claim will be received and reported to the insurance agent.
6. Member Meeting Participation
	One annual Member’s meeting will be attended.
7. Member Meeting Preparation
	The necessary materials will be prepared for the annual Member’s meeting. These include notices, nomination forms, proxies, mail ballots and other appropriate documentation which are required to support the meetings. If eligible by Florida Statutes, the Association shall conduct all elections and voting activity online with a qualified, reputable, and licensed vendor.
8. Monthly Management Report
	One Monthly Management Report will be prepared in an organized format to facilitate the Association’s understanding of the events of the past and upcoming month, and will highlight those items where the Association is to make a decision. The Monthly Management Report should be categorized into the following components: Meeting Agenda, Executive Summary, Financial Statements, Correspondence, Operations Report, Complaints & Rules Administration Report, Maintenance Request Processing, Community Inspection, Contract Specifications & Bidding;
9. Policy Development
	The Association will be informed on significant and relevant legislation, insurance, financial practices, court decisions, or tax rulings pertaining to community associations. The Association will be supported in the development of resolutions to address important administrative and policy matters; and offer advice and direction to the Association regarding their governing process and responsibilities.
10. Professional Services Selection
	The Association will have exclusive access to leading professionals and services within a Professional Services Vendors database. Said Professional Services Vendors will include qualified, reputable, and licensed professionals in the following fields: consulting, law practice, accounting, insurance, banking, investment, information technology consulting, and website design & building.
11. Record Keeping
	A filing system of the Association's important records will be developed and maintained; included would be such things as contracts, Member communications, public agency filings, financial information, insurance policies, resolutions, and legal documents in paper hard copy or computerized data format.
12. Unit Transition Services
	Unit Transition Services will be provided that shall include a Background Check, Community Application, Community Questionnaire, Estoppel Certificate Letter, and Transfer & Orientation. During the Transfer & Orientation Members will be made aware of the Association By-laws, Rules & Regulations, and other appropriate documents prior to taking possession of their Unit.
13. Administrative Support
	The Association shall be provided services and supplies up to the sum two hundred fifty US Dollars ($250.00) (“Administrative Support”). Administrative Support shall include but not be limited to Photocopying and faxes, Postage, Long distance phone calls, Assessment and Special Assessment coupons & statements, Courier services, Record storage and retrieval costs, and Customized Association laser checks.
14. Board Meeting Minutes
	Minutes for the monthly Board of Directors meeting will be recorded and filed.
15. Legal Coordination & Participation
	Account information will be prepared to assist the Association's attorney in any litigation. In the event a court appearance with the Association’s attorney is necessary, a maximum of fifteen (15) hours (“Legal Hours”) annually will be provided.
16. Member Meeting Minutes
	Minutes for the annual Member’s meeting will be recorded and filed.
17. Records Transfer
	At the request of the Association one (1) Records Transfer shall be completed to a designated party.
18. Website Creation & Management
	The Association will be provided a fully functional website for the community that will include features such as Address Book, Amenities, Announcements, Boards & Committees, Classifieds, Documents, E-Forms, E-mail Bulletins, Events Calendar, Games, Garage Sales, Homes for Lease, Homes for Sale, Hot Links, Job Bids, Live Chats, Maps, Message Boards, Questions, Reservations, Site Searches, Surveys, Task Manager, Volunteering, Voting, and What’s New.